Help - Frequently Asked Questions (FAQ)

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Tip: If you're looking to change the way your store locator works or looks, most of the magic happens via the Configure screen (you need to be logged in to access it).


Look & Feel (Styling)

Store locations

Accounts & Upgrading

Using Blipstar with other software


About us



▶ What features does Blipstar have?
Lots. There's a page showing the full feature list.

▶ Can I skip the initial search page and show a map with a search box instead?
Yes, just select the relevant option in the first step of the deployment wizard.

▶ Is it possible to show all locations on a map?
Yes. You can create a map showing all locations via the deployment wizard. Note that for a large numbers of locations "clustering" is used. This is to ensure the browser doesn't grind to a standstill trying to display hundreds or thousands of map pins! You can adjust the clustering settings via Configure > Map.

▶ Can you add a filter so customers can select the type of store they're interested in?
Yes! You can tag your store location data with tags (a.k.a. categories or keywords) and allow users to filter based on the tags - see the tags tutorial.

▶ I changed my settings but the store locator hasn't updated - why?
Your web browser has probably cached (stored) the page. To refresh (force reload) your web browser:

  1. Hold down the Shift button
  2. Click the browser 'Reload' icon

▶ Can my store locator use a different language (e.g. Spanish, French, German...)?
Yes - all text displayed to the user can be edited, so you can translate it into any language you like. To set all the text in the language of your choice sign in to your account, go to Configure > Text and edit all the text labels there. Blipstar supports UTF-8 encoding so it should be able to support pretty much any language you can think of.

For supporting more than one language see below.

▶ Does it support more than one language (e.g. English and Spanish)?
Yes. To do this you need to create a sub-account for each language but use a common dataset. For instructions check out the creating multiple accounts tutorial.

▶ How do I change the text (e.g. Find your nearest store...) in the store locator?
Sign in to your account, go to Configure > Text - you can edit all the text labels there, in any language you want.

▶ Can I have a simple store locator with no map?
Yes - log in to your account, go to Configure > Map and set the Show map option to "No".

▶ Why does my store locator not show on my secure/HTTPS page?
Many modern browsers block (or warn against) non-secure content being shown on secure pages. If your page is being encrypted (HTTPS at the beginning of the url rather than HTTP) embedding your store locator might not work (as the standard Blipstar url uses HTTP).

The good news is it's easy to solve! In the Deployment wizard just select the HTTPS option.

▶ How do I turn on the Auto-Locate feature?
Log in to your account, go to Configure > Settings, and turn to "Auto-locate option" to "On". If you set it to "Auto" then upon loading the page will automatically try and geo-locate the user.

▶ Can I create my own search widget which then calls Blipstar and displays the results on a map?
Yes. Take a look at this tutorial for inspiration.

▶ When I zoom in or pan the map the results change - is that normal?
Yes - by default when the map view changes any results that now fall "outside" the viewport are hidden. When this occurs there's a link allowing users to show all results.

You can turn off this behavior in Configure > Map.

▶ Is there an option to dynamically refresh the results when the map view changes?
There certainly is - you'll find the relevant settings in Configure > Map - look for "Fetch new results when map is panned"! When the map viewport changes new results are loaded based on the new map center. There's a separate option for updating results when the zoom changes.

Look & Feel (Styling)

▶ Can I change the default store icon shown on the map to something else?
Yes - go to Configure > Icons and "Upload custom store icon" to upload a custom icon. There are lots of free icons on the web.

You can also change the icon that indicates the search location using the "Upload custom search location icon" setting.

▶ Can I show different icons for different store types?
Yes - check out the map icons tutorial for more info.

Basically you have four options:
1) To use a single, custom icon for all stores go to Configure > Icons and "Upload custom store icon" to upload a custom icon (PNG or JPG format) or choose from one of the presets. There are lots of free icons on the web if you don't have one already.

2) If you want more than one icon type then set the "Use same icon for all stores?" to No. Then click "Add icon" and enter a group name. Next, select a preset icon or upload your own (png only). Now, if you enter a group name in a store's Icon field, the store will use the uploaded icon.

3) You can reference external images to use on an individual store basis. To do this enter the full url to the relevant image (typically stored on your server) in the store's Icon field.

4) Lastly, you can use certain preset color values in the store's Icon field. Recognized values are red, orange, yellow, green, lightgreen, blue, lightblue, cyan, purple, pink, brown, gray, black, white.

▶ How do I alter fonts and colors?
To change things like fonts and the colors used check out Configure > Styling.

▶ Can I show a store logo in the results?
Yes - you can specify logos on an individual store basis by entering a full URL to the logo in the store's Logo field.

▶ Is it possible to include text and images in the results?
Yes - each location has three miscellaneous fields (Misc1, Misc2 and Misc3) which can be used to add extra content. The fields support basic HTML including images.

▶ Can I modify the styling beyond the standard settings (i.e. CSS)?
Yes - you can directly change the look and feel using standard CSS. To do this go to Configure > Styling and the Advanced section. You can either enter styles directly, or reference an external CSS stylesheet on your server. On the CSS tab you'll see a list of class names for the various elements making up the page, so you can specify what element you want to change. For example, in the results, to change the text color of the store names you could use:

.storename {color:red}

Store Locations

▶ Why won't my store address geocode?
There could be many reasons - check out these geocoding tips.

▶ How do I delete stores?
You have two options to remove stores from your locator.

1) Simply delete them from your master spreadsheet file, and re-upload (the master spreadsheet is the file containing your store information - names, addresses etc).
2) Use the "Delete" function from the Import & Edit page.

▶ How do I add or edit stores?
You basically have three options for adding or changing stores:

1) Add them to your master spreadsheet (or edit existing ones), and re-upload via the Import page.
2) Use the "Add" or "Edit" functions from the Import & Edit page.
3) Import data from Salesforce or a Google Sheet.

▶ Can certain stores have priority over others in results?
Yes! Each store location can have a Priority value. In any given set of results, stores with a priority of 1 will appear above those with a priority of 2, which will appear above those with a priority of 3, and so on, regardless of the distance. Stores with no priority value assigned will appear at the bottom.

If you use a spreadsheet to upload locations you need to have a column called "Priority" and then enter the relevant values (the template spreadsheet already has this column).
If you edit locations online then in the store editor screen, click "Show Advanced fields" and one of the fields is called Priority - just enter the value there.

▶ Can I add online-only stores that don't have a physical address?
No problem! If you're adding a web-store via the online editing functions e.g. "Add" simply check the "Online-only store?" option in the Add store location form. If you're uploading a file, leave the address fields empty and include a website.

▶ Can I have a store that shows up EVERY time?
Yes - if you assign a Priority value of 999 to a store it will be listed in the results regardless of where the user searches. To do this go to Import & Edit, click the Edit button, select the relevant store and click the "Online store" checkbox (don't forget to save!). Alternatively you can use Priority field and enter 999. If you want to get really clever you can assign other priority values above 999 in order to determine the order of the stores.

You can set whether online stores appear above or below the "normal" results in Configure > Settings.

▶ Can store owners add their own location?
Yes, but you need to turn this function on, as follows...

  1. Go to Configure > Settings.
  2. Near the bottom is the User-submitted stores setting, switch it to Yes.
  3. When you save a link will be shown - follow it for instructions on how to add the "fill in your store location" plug-in to your web page.
  4. Store owners can now fill in their details on your website - when they do we email you.
  5. You can then review the submitted store and either accept or reject it.
  6. Note that store owners cannot add their own tags/categories (otherwise things could get messy).
See below for how you can let a store owner edit their own location.

▶ Can store owners edit a location?
Yes! Here's how it works:

  1. You define a password for each location*.
  2. You then provide the supplied link to the person and let them know the password.
  3. They go to the link, enter the password and can now edit the location.
* To define passwords you simply add a column to your spreadsheet called Password and enter the relevant values. Alternatively if you're editing a location online just enter a value for the Password field (found in the "Show Advanced fields >>" section).

Note that if you use the same password for more than one location, the person will be able to edit all those locations.

▶ Help! I can't find my master spreadsheet. Can I download a copy of the data stored on Blipstar?
You certainly can. Sign in to your account, go to "Manage Account" (top-right menu) and choose the Download option (the resulting file can be imported into Excel).

There's also a section called "Your data backups" which allows you to download various snapshots of your data.

▶ My store is not appearing in the search results - any idea why?
The most likely reason is that the address for the location was not complete enough to accurately geocode it (i.e. place it on the map). In the majority of such cases this is caused by incomplete address information in the spreadsheet. See the tips for geocoding for more information.

▶ Why does the order of results change randomly for some searches?
When the user enters a placename into the search field (e.g. a city) rather than a precise address or postal code, the order of results might change. The reason for this is that by default Blipstar takes into account the size of the geographic area searched for, and treats all locations within it equally (and randomly orders results within that area). If it didn't then store locations that happen to be near the geographic center point of the city would have an unfair advantage, in that they will always appear first. This behaviour can be turned off in Configure > Map by setting "Mix results within search area" to No.

▶ Why are the distances shown different from the driving directions distance?
The results show straight-line distances ("as the crow flies") and do not take the road network into consideration. You can display drive-time distances (up to a maximum of ten locations) via Configure > Settings.

Accounts & Upgrading

▶ What happens at the end of the trial period?
If you want to, and haven't done so already, you can upgrade your account. Once upgraded an invoice, payable online within 15 days is then generated.

Alternatively you can let the account expire and move one with your life. That's fine. We won't be offended.

▶ How much does Blipstar cost?
It depends on the number of stores you want to add. Check out the price list.

▶ How do I upgrade my account?
Log in to your account, click the "Upgrade" button, fill in the small form and click "Upgrade your account". An invoice will be emailed automatically and you pay securely online, safe in the knowledge you can get a refund at any time.

▶ How do I renew my account?
Log in to your account, click the "Renew" button, and then the "Confirm renewal" button. An invoice will be emailed automatically. From this page you can also set your account to auto-renew.

We'll also let you know two weeks before your account is due to expire.

▶ Can I cancel my account?
Yes, at any time. You do this via the cancel account page. To cancel you don't even need to actively "opt out". Simply stop using your account/store locator and ignore the renewal reminder to let the account expire naturally.

If you do cancel you can get a refund for all unused months. For example if you have a 12 month subscription and cancel it after 5 and a half months, you can get a refund for the 6 unused months (i.e. half the cost of subscription).

▶ Is creating extra accounts possible?
Setting up an extra account (for example if a new locator on a second site is required) is easy to do. Just log in, go to Manage Account and select Add new account. The additional account will use the same email address and you can switch between accounts via the handy "Switch accounts" button that appears next to the Log out button.

▶ I've forgotten my password, what can I do?
You can get a password reminder by entering your email address.

▶ How do I make a payment?
Just go to the secure payment page and follow the instructions. Blipstar uses payment services from PayPal and Stripe. Both are fast, safe and secure. You can even use a credit card without having an account!

▶ Can I pay monthly?
You can pay monthly or yearly, it's up to you.

Can I use Blipstar as an app for finding things other than stores?
Yes - you can use Blipstar to create all manner of "Find your nearest..." geolocation tools. If you sell products via a number of retailers or outlets, it's ideal as a way for your customers to find their nearest stockist. Or restaurants, clubs, libraries, churches, sales-persons etc etc. Check out this ideas page for some inspiration.

▶ Can I set my account to renew automatically?
Yes. Just go to Renew and set the auto-renew option to Yes.

▶ The person who set up our account has since left. What can I do?
Just let us know and we'll update the account details for you. To prevent any shenanigans your email address must have the same domain as the website where the locator is embedded. Alternatively if you can provide some other info that proves you're the "owner" that's fine too.

Using Blipstar with other software

▶ Can I use it with WordPress?
Absolutely. Follow these simple instructions to embed a store locator in your WordPress site.

▶ How do you get a store locator inside Facebook?
With Blipstar it's easy. See the Facebook store locator tutorial.

▶ Can I change the store locator icon on my Facebook page?
Yep - go to the Admin panel for your page and click Edit page > Edit Settings. Click on the More... link and choose Apps. Find the Blipstar Store Locator app and click Edit Settings. A dialog appears allowing you to change the icon to whatever you like.

▶ Does Blipstar work with open source e-commerce platforms? (e.g. Open Cart, Magento)
Yes. Integration with a number of the most popular e-commerce solutions is outlined in this tutorial.

▶ Does it work with my website builder/creator tool?
It probably does! There are lots and lots of website editors out there and most include options for embedding custom HTML code. Basically, if you can insert HTML code, you can use Blipstar. Popular ones includes Wix, Weebly, SquareSpace, WebStarts, Jimdo and Webflow. If you're hitting a brick wall with your implementation send us a message and we'll do our best to help out.

▶ Can I use it with Weebly?
You certainly can - here's how.

▶ Can I use it with Wix?
Yes, just follow these simple instructions.

▶ Can I use it with Shopify?
Yep - just follow these instructions to add a store locator to Shopify.

▶ Can I use it with BigCommerce?
Oh yes! Head over to these instructions for adding a store locator to BigCommerce.

▶ Can I use it with Magento?
Yep - check out the Magento store locator tutorial for doing exactly that.

▶ Does Blipstar integrate with Salesforce?
It does! Check out Salesforce Store Locator for details.

▶ Does Blipstar have an API?
Blipstar doees indeed have a simple API (Application Programming Interface) which you can use to access your store location from other applications! Check out the API instructions for info on how to set everything up.


▶ Which web browsers work with Blipstar?
Basically all modern web browsers (including those on phones) can use Blipstar. See a list of currently supported browsers for details. IE6? Forget it!

▶ Does it work with cell phones, tablets, smart fridges*..?
Yes - see info on mobile devices. It uses a responsive design to play nice, regardless of screen size.

* Actually we haven't tried this one.

▶ Can I install Blipstar on my own server?
No. It's a hosted solution which is why you don't need to install anything. It's all about the Cloud these days.

▶ Which countries does Blipstar support?
Lots - basically if a country is covered by the geocoder then your store locator can include locations within that country. See a list of currently supported countries.

About us

▶ How are you able to undercut your competitors?
There's no magic formula but the service is so competitively priced for two main reasons.

  • 1. Costs are kept low and the savings passed on to you
  • 2. We're not greedy - providing a great product whilst still paying the bills is the basic approach.

▶ How long has Blipstar been running?
Since August 2006.


▶ How do you turn on analytics?
Log in to your account, click on the Analyze link at the top and set Record search location data? to Yes.

▶ What analytics data is stored when someone does a search?
The following info is stored:

  • Search location input term (or geo-location if searching via GPS)
  • Latitude and longitude of search location
  • IP address
  • Number of results returned to user
  • Nearest store lat-lng to search location
  • Mobile device or non-mobile device

▶ Does it work with Google Analytics?
You can use Google Analytics to collect the number of hits for your embedded store locator and other data, just like you do on your standard web pages. To do so you need to enter your unique Google Analytics Tracking ID in Configure > Settings > Analytics (Third party). The tracking ID is the same ID as the one contained within the Google Analytics code snippet you added to your site, and should look something like "UA-54468900-1". One important thing to note is that you need to add the domain in your Analytics account (because your store locator is stored on rather than your own web server). Click here for help on finding your Tracking ID and here for the background on Google Analytics.

In addition, when a user performs a search we send through a "Click" event. The event/action name will show up in Google Analytics as "Blipstar Search". For more info on events in Google Analytics see here.

▶ Is it compatible with Google AdWords?
Yes. If you want to track an Ad conversion when someone uses your store locator we provide the ability to do that.

Firstly you'll need to set up a Conversion in your AdWords account - go here for instructions on setting up a conversion. Secondly you need to enter two values into Blipstar - the Google AdWords Conversion Label and ID. You can obtain these values from your Conversion code tag (the code you paste into your webpage). The relevant bits are in the Javascript section near the top e.g.:

var google_conversion_id = 1234567890;
var google_conversion_language = "en_US";
var google_conversion_format = "1";
var google_conversion_colour = "666666";
var google_conversion_label = "xxx-XXx1xXXX123X1xX";

In the above example the Conversion Label is xxx-XXx1xXXX123X1xX and the Conversion ID is 1234567890. Simply enter these values in Configure > Settings > Analytics (Third party) and it will start recording conversions.

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